The former Hungarian flag carrier Malev went bankrupt in 2012 leaving many travel agencies and tour operators with unpaid refund requests. After lengthy and complex negotiations, travel agents obtain a pay-out of large parts of their refund requests.
Today marks an important day for Europe’s tourism: The majority of EU Member States have lifted travel and border restrictions with many European countries, allowing EU citizens to travel again and enjoy their holidays away from home.
The Network for the European Private Sector in Tourism (NET) calls on Member States to follow the coordinated approach proposed by the European Commission to restore freedom of movement. NET however believes that this renders quarantine measures at national level redundant. NET also calls on Member States to provide information to the Commission for a website ...
ECTAA welcomes the adoption of a comprehensive package on travel and tourism today. It recognises the ‘dramatic impact’ of covid-19 on the EU’s tourism ecosystem and proposes a coordinated approach at European level for the resumption of travel and tourism and a long-term strategy for a more resilient and competitive tourism industry
Recognising that tourism has been “badly hit” by the COVID-19 crisis, ECTAA is pleased to see that Tourism Ministers are eager to use the EU Recovery Fund for tourism. ECTAA also welcomes their support for a “harmonized solution” for refunding travel packages, including vouchers (link).
Ahead of the informal meeting of the Tourism Ministers next week, ECTAA calls on the European leaders to come up with a more substantial rescue package, a coordinated covid-19 exit strategy and ambitious recovery plan for travel and tourism
The stakeholder associations representing Europe’s aviation industry unite in calling on the EU institutions and Member States to provide quick and targeted support to an industry that has come to a complete halt and is struggling to survive the COVID-19 crisis.
The European social partners for the European travel agents and tour operators welcome the new instrument for temporary Support to mitigate Unemployment Risks in an Emergency (SURE), designed to help protect jobs and workers affected by the coronavirus pandemic, but urgent measures to avoid adverse liquidity effects on European businesses
The European Commission has published this morning an information note on clarifying rights of package travel customers in the context of mass cancellation of travel. ECTAA welcomes this updated information note on the rights of package travel customers, but still hopes for more.
In an effort to contain the covid-19 spread, governments around the world have taken the decision to ban travel and close their borders. This leads to the mass cancellation of travel.
Covid-19 has brought travel and tourism to a standstill. Travel agents and tour operators call on the European Commission to allow a more flexible application of the European rules on package travel
The effects of the outbreak are already being felt throughout the global economy. Economic activity has dropped, and all evidence points towards a significant downturn in areas affected by the virus. The tourism and travel sector is particularly hit. Millions of jobs are currently at stake, while many small and medium enterprises (SMEs) risk closing their business
As the current spread of the Coronavirus (COVID-19) continues to develop, the tourism industry is monitoring the situation closely.
The World Health Organisation (WHO) has declared the outbreak of COVID-19 to be a Public Health Emergency of International Concern and issued a set of Temporary Recommendations. These do not yet include travel or trade restrictions
In the context of the rapid spread of the new COVID-19 and uncoordinated communication from different sources, travel agents and tour operators in the European Union call for introduction of proportionate and evidence-based measures to protect the health of travellers and tourism sector employees in order to control the spread of the virus.
The European Tourism Manifesto alliance, the voice of the European travel and tourism sector, has issued the following statement on the COVID-19 outbreak.
We offer our solidarity and support to China and the Chinese people during an exceptionally challenging time, and commit to work with our partners in Europe and Asia to that end. From higher education to retail, hospitality to transportation, the social and economic impact of COVID-19 crisis on travel and tourism illustrates the importance of Europe’s relationship with China.
ECTAA is delighted to hold its semi-annual meeting in Ras Al Khaimah, one of the seven emirates that make up the United Arab Emirates (UAE), from 8-10 December 2019. Ras Al Khaimah has a rich heritage, which dates back over 7,000 and has a lot to offer to guests: from the highest mountain peak, to sweeping white sandy beaches, a relaxed and very safe infrastructure, world-class hotels, a rich local cuisine and lots of fun attractions, among which the world’s longest zipline, the Jebel Jais Flight.
The European Parliament approved yesterday the new von der Leyen Commission that will lead the European Commission until 2024. All the Commissioners are now ready to take office. ECTAA, the European organisation representing the travel agents and tour operators, is committed to help them make the travel market more competitive, more transparent and more sustainable
The tourism sector calls on the Members of the European Parliament to vote within their political groups in support of the re-establishment of the Sustainable Tourism Intergroup. Due to its horizontal nature, its positive impact in the EU economy, and its many challenges, tourism deserves to be heard through a dedicated intergroup. In economic terms, tourism is the 3rd largest socio-economic activity in Europe and the backbone of the EU economy.
The European business community is following with interest and concern the progress of the Proposal for a Directive on Representative Actions before the Council. The members of our organisations support simple, balanced and efficient civil justice systems.
On Thursday, 24 October 2019, the European Parliament adopted a Resolution on the negative effects of Thomas Cook bankruptcy in European tourism. ECTAA supports the Resolution and particularly welcomes the Parliament’s urgent call for protection against airline insolvency.
Fifty European tourism stakeholders, representing all aspects of the EU tourism sector, appeal for greater recognition of tourism in the new European Commission and the creation of a Commission portfolio on “Transport and Tourism
ECTAA is pleased to announce the new Secretary General, Eric Drésin. In this role, Drésin will lead a well-established organisation representing the distribution part of the European travel industry. “We are absolutely delighted to welcome Eric Drésin to ECTAA. His longstanding experience in European affairs and as association manager will be a crucial asset for our organisation” said Pawel Niewiadomski, ECTAA President.
30/09/2019 Improving knowledge of holidaymakers’ rights
The failure of the Thomas Cook Group last week was of unheard magnitude in the industry over the last 30 years. All the attention is still currently directed towards bringing back holidaymakers stranded abroad. Despite the very large number of travellers concerned, the guarantee system established in accordance with the Package Travel Directive is proving to be efficient
The French airline Aigle Azur is the latest in the list of airlines that have ceased operations, leaving more than 13.000 passengers stranded and thousands of passengers who bought tickets that are now valueless. This highlights once again the lack of adequate consumer protection against airline failures.
Today the European business community is presenting its voluntary tool (link) to better inform consumers when they’re shopping online. The aim is to help companies find good ways to present their information to consumers including standard terms and conditions. The tool was developed in the spirit of the ‘New Deal for Consumers’ and agreed by the business organisations expert group
27/05/2019 ECTAA files antitrust complaint against IATA
On Friday 24 May 2019, the European Travel Agents’ and Tour Operators’ Association filed a complaint against the airline trade association IATA with the European competition authority for breach of articles 101 and 102 of the EU Treaty. This follows years of failed negotiations with IATA to modernize the distribution programme and make it more balanced
13/05/2019 Łódź is welcoming ECTAA in June 2019
Łódź City, the third largest city of Poland, is hosting the semi-annual meeting of the European Travel Agents’ and Tour Operators’ Association on 3-4 June 2019. The two-day meeting will take place in the Vienna House Andel's Łódź Hotel, which is housed in the cultural and commercial complex of Manufaktura
Ras Al Khaimah Tourism Development Authority has signed a Memorandum of Understanding (MoU) with The European Travel Agents’ and Tour Operators’ Associations (ECTAA) to boost European outbound tourism to Ras Al Khaimah. The agreement was signed in Ras Al Khaimah on 11th April 2019 by Haitham Mattar, CEO of Ras Al Khaimah Tourism Development Authority and Michel de Blust, Secretary General ECTAA
2019 is already off to a bad start for travellers with the first national ATC strike taking place in Italy today in the afternoon. A4E airlines are being forced to cancel hundreds of flights in advance as controllers at Air Traffic Control centres in Rome, Milan, and Brindisi go on strike, affecting both domestic and intra-European flights to and from Italy
IATA held its 41st Passenger Agency Conference in Geneva on 30/31 October 2018. The latter is the body of airlines deciding on the rules of the Passenger Agency Programme under which IATA accredited agents are allowed to sell air tickets and report and settle their sales to airlines. Despite strong opposition from the agent community, the Conference unilaterally adopted two major changes to the rules that significantly undermine (i) agents’ consultation process on accreditation criteria and (ii) agents’ ability to seek mediation from an independent mediator.