During the immediate response to the crisis, the European Commission recognised that:
- Tourism revenue had suffered a total collapse, just at the start of the season
- Investment in the sector would not take place - Its ecosystem is dominated by SMEs and micro enterprises
- This is what makes the tourism offer in Europe so diverse, distinctive and appealing
- The losses are cross-cutting in impact, including transport, culture and rural economy
- This crisis is different: demand has been drastically suppressed and travel discouraged
30/04/2020 An EU-wide legal framework with adequate consumer protection for the issuance of state-guaranteed and flexible vouchers is needed to ensure consistency for travellers and address the current liquidity crisis.
EU Travel Tech and ECTAA call for the adoption of an EU-wide legal framework setting out consumer protection in instances where travel providers issue refundable vouchers, achieved through a temporary amendment of relevant EU legislation. Such a change must ensure flexibility on the use of vouchers and be protected against insolvency of the operators.
The entire travel and tourism sector is facing a short-term liquidity crisis following national government instructions to cancel passenger movements by any mode of transport, commencing mid-March. This is part of a complete shutdown of travel and tourism globally, with borders closed and movement restricted
Representing 67 countries and markets worldwide and the voice of the global travel agency community, the World Travel Agents Associations Alliance (WTAAA) is deeply concerned with Covid-19's unprecedented catastrophic impact on the travel industry, compromising the viability of all sectors, including airlines and travel agencies, hotels, tour operators, cruise lines, passenger ground transportation - including rail - and tourist destinations globally
In light of the unprecedented COVID-19 crisis, Europeans are no longer able to travel. Thousands of aircraft in Europe are grounded – requests for ticket refunds are outnumbering new flight bookings, tourism hot spots are empty, and airports across the continent have come to a standstill.
ECTAA & UNI Europe are fully committed to sustaining and supporting European economic activities to the best of their abilities during this unprecedented pandemic crisis. The unavoidable decisions to contain the covid-19 pandemic are severely restricting public life and bringing travel and tourism to an almost complete standstill. Considering that this is a crisis of yet unforeseen dimension since the beginning of the European integration, ...
While the impact of the Covid-19 outbreak cannot yet be assessed, the damages in the travel industry are immense. The Communication published by the European Commission on Friday to mitigate the economic impact of Covid-19, recognized that tourism is amongst the sectors most affected.
The unpredictable and continuous development of the Coronavirus (COVID-19) is a head-on challenge for the world economy, and particularly for the travel industry: restricted mobility is the antonym of travelling; hence the threats for the tourism industry are total.
The loss for the travel industry is already immense. Travel agents and tour operators, as a central part in the tourism value chain, are being squeezed from all sides
The European travel agents and tour operators call upon the “von der Leyen” Commission to work for a competitive, transparent and sustainable travel market
ECTAA considers that the directive proposal does not provide sufficient safeguards to prevent abusive claims and will create an unbalanced environment where the right of the defence is clearly ignored. It is therefore of outmost importance that safeguards are in place to guarantee the right of defence and prevent abuses from claims management companies
A recent study carried out by ETTSA and ECTAA identified five key areas of concerns to the non-airline distribution chain players. Based on interviews with senior representatives of different distribution chain stakeholders, including agents, airlines, and GDSs, the study makes a number of recommendations to improve the effectiveness and efficiency of the IATA Passenger Agency Programme
ECTAA and GEBTA call on the European Commission and Member States to start a dialogue on the revision of the special VAT scheme for travel agents, as provided for in articles 306-310 of the VAT Directive. The provisions are in dire need of revision as they are outdated (from 1977), resulting in major distortions of competition in the market for the supply of travel services.
The Package Travel Directive was adopted in 1990 and was covering most of the holiday market at the time of its adoption. However, Consumer patterns have changed over the last 23 years, and new distribution channels have emerged thanks technological developments and the widespread usage of internet. Today, the European Consumer has access to multiple distribution channels from the classical paper brochure to mobile applications.