Press releases

22/11/2021 Urgent alignment and coordination of Member States’ health and travel policy responses required

Ahead of the approaching festive season, a broad group of key travel and tourism stakeholders, including ECTAA, is urging again Member States to better coordinate and align their health and travel policy responses to avoid re-imposing restrictions to the freedom of movement across Europe.



10/11/2021 ECTAA Aligns with other sector leaders to sign the Glasgow declaration on climate action in tourism 

ECTAA announced today that it has become a signatory of the Glasgow Declaration on Climate Action in Tourism. The Glasgow Declaration on Climate Action in Tourism unites travel and tourism behind a common set of pathways for climate action, aligning the sector with global commitments and catalysing collaborative solutions to the many challenges facing businesses and destinations globally. The Glasgow Declaration encourages the acceleration of climate action in tourism by securing commitments to reduce emissions in tourism by at least 50% over the next decade and achieve Net Zero as soon as possible before 2050. The Declaration was officially launched at the UN Climate Change Conference (COP26) last week.



10/11/2021 Effective enforcement of travellers rights requires better and coherent legislation says European travel agents and tour operators association  

The Covid 19 pandemic has been, by far, the worst crisis to date for the travel industry. It has also highlighted the shortcoming of the existing EU legislations governing the sale of travel and transport services. In 2021 the European Commission has announced that it will review the existing Package Travel Directive and consider a possible revision of the text. With this mind, ECTAA, the European Travel Agents’ and Tour Operators’ Association, publishes today its position on the upcoming review of the Package Travel Directive (PTD)


19/10/2021 Travel and tourism stakeholders’ position on lifting unnecessary travel restrictions  

With the summer now behind us, Europe is entering a different stage in its fight against the COVID-19 pandemic. 74% of EU adults are now fully vaccinated and vaccination efforts are ongoing throughout Europe. Despite the continued spread of the virus at community level, the impact of the pandemic on public health has been brought under control within the EU


01/10/2021 Airlines finally commit to respecting EU consumer rights

eu travel tech, the industry association for technology travel services and ECTAA, the European travel agents’ and tour operators’ association, welcome the announcement of the European Commission and the Consumer Protection Cooperation Network regarding commitments made by 16 major European airlines on their cancellation and reimbursement practices. This outcome is a result of a collective action launched by CPC authorities in February 2021


16/09/2021 Greece most visited European destination this summer

Greece welcomed more than two million visitors during the summer season marking real success in its vital tourism industry despite the pandemic still very present across Europe. The European travel agents and tour operators community is pleased to have contributed to this remarkable results.


13/09/2021 Agency Trade Associations Speak with One Voice on Pandemic Recovery

ASTA, ABTA, ACTA, CHTA and ECTAA) collectively representing the hundreds of thousands of people who work at travel agencies and related businesses around the world, call on government leaders globally to align and make safely restarting international travel occur by opening borders an immediate priority.  


According to the World Travel and Tourism Council (WTTC), in 2019, travel and tourism was one of the world's largest sectors, accounting for 10.4% of global GDP (USD $9.2 trillion), 10.6% of all jobs (334 million), and was responsible for creating 1 of every 4 new jobs across the world. 












06/07/2021 Greece, a safe and attractive destination’ showcases a success

Today, ECTAA and GNTO concluded a series of showcases on Greece as a safe and attractive destination for the summer 2021. Thanks to presentations and the open dialogue with Greek professionals and GNTO representatives, travel companies from Benelux, Scandinavia and United Kingdom/Ireland are now able to deliver the right information to their customers.



01/07/2021 Travel associations meet in Zagreb to discuss the start of the tourism season  

ECTAA is holding its semi-annual meeting on 1 and 2 July in Croatia, the Preferred Destination for 2020-2021

As the European Digital Covid-19 Certificate comes into effect today, the travel agents’ and tour operators’ community of Europe are gathering in Zagreb for two days to debate how a safe resumption of travel in the summer of 2021 can be the beginning of a long-term recovery for the travel and tourism sector.


29/06/2021 ECA report confirms many airlines not refunding despite massive state aid

eu travel tech, the industry association for technology travel services and ECTAA, the European travel agents’ and tour operators’ association, have raised numerous times the issue of European airlines’ continued failure to comply with their legal refund obligations during the COVID-19 pandemic - to the detriment of the entire travel ecosystem and customers alike.

23/06/2021 Greece again under the spotlights of the European travel agents and tour operators association

After a successful partnership in 2020 ECTAA is pleased to announce that a new cooperation agreement with the Greek National Tourism Organisation. Greece will become this year ECTAA’s Showcase Destination.



08/06/2021 Travel and Tourism stakeholders call for swift adoption and implementation of harmonised EU travel rules

Ahead of the EU Ambassadors’ meeting on 11 June, the European travel and tourism industry associations call on Member States to approve the Commission’s proposal to start lifting travel restrictions in the EU in a coordinated way1. After months of lockdowns and a patchwork of measures across the continent, this proposal is very timely. In view of the rapidly advancing vaccination programs and improving epidemiological outlook in Europe, safe travel is possible this summer – fuelled by the strong desire of European citizens to travel again and secured by the readiness of our sector to provide safe and responsible travel.


26/05/2021 Europe's Travel & Tourism sector welcomes adoption of “EU Digital COVID Certificate” Regulation and urges swift implementation 

Less than three months after the publication of the Commission’s proposal, the European Parliament’s LIBE committee and the Council have approved the Regulation on “EU Digital COVID Certificate”. The Alliance recognises this is both positive and necessary to restore freedom of movement: a fundamental principle and one of Europe’s greatest achievements. This tool will greatly facilitate cross-border travel, also allowing Europeans to reconnect with families and friends and do business in person after months of lockdowns and restrictions.

07/05/2021 Webinar – Croatia as a safe and attractive destination

ECTAA and the Croatian National Tourist Board are jointly organising a webinar on 11th May 2021 @ 14h00, focusing on Croatia as a safe and attractive destination this summer in presence of Ms Nikolina Brnjac, Ph. D., Croatian Minister of Tourism and Sports.

The objective of the event is to showcase what Croatia and industry stakeholders have done to welcome travellers in a safe way, allowing them to spend a quality time on holiday and fully enjoy the experience, while respecting the necessary health and safety measures



29/04/2021 Aviation, Travel & Tourism Sectors Applaud European Parliament Vote on “EU COVID-19 Certificates” 

Europe’s aviation, travel and tourism sectors fully welcome yesterday’s vote in the European Parliament on the EU’s proposed Digital Green Certificate Regulation, setting trilogue negotiations between the Parliament, the Council and the European Commission into motion. Swift action and alignment among the institutions is now critical in order to make the certificates operational by June and ensure reciprocity with non-EU systems. Common, interoperable, secure and GDPR-compliant health certificates represent an essential tool to facilitate the free movement of people within the EU and reopen travel in a safe and responsible way through the easing, and ultimately lifting of current travel restrictions.



30/03/2021 International rail passenger services - The status quo is not an option!

The ticket vendors and distributors welcome the sector statement signed by all rail stakeholder organisations today to promote the development of international rail passenger services.

Yesterday marked the official start of the European Year of Rail, putting focus on rail as one of the most sustainable, innovative and safest transport modes. Member States presented the report of the Platform on International Rail Passenger Transport. 




17/03/2021 ECTAA to mark 60th anniversary

Much has changed in 60 years, but travel agents and tour operators are still an essential part of the tourism value chain, now more than ever!  

Six associations decided in 1961 to form an association to collectively represent the travel agents and tour operators in the newly formed European Economic Community. Today ECTAA counts 32 member associations going beyond Europe’s borders and representing more than 70.000 enterprises. Over the past 60 years its Members have built an industry that has facilitated travelling for millions of people 

17/03/2021 Europe's Travel & Tourism Sector Welcomes Digital Green Certificate Proposal and Urges Parallel Effort on Widder Restart Plan to Maximise Benefit

Over 60 travel and tourism organisations express their support for the European Commission’s initiative and call to ensure swift implementation in time for summer 2021.

The European Tourism Manifesto alliance strongly welcomes the European Commission’s proposal1 to introduce a common, interoperable and mutually-recognised Digital Green Certificate. This digital proof that a person has been vaccinated against COVID-19, has recovered from the virus, or has a negative test result will greatly facilitate safe free movement of citizens and restart of travel and tourism in the EU. 



09/03/2021 Safe travel is possible this summer

All the prerequisites are there to be able to travel safely this summer. Industry stands ready to set and implement a plan for return to travel this summer.

While the situation is not much different from a year ago, where nearly all travel and tourism has been suspended, today we hold the cards to turn the situation around. Vaccinations programmes are being rolled out, ensuring that the most vulnerable people are protected and alleviating the strain on our health systems. Tests are becoming increasingly performant and in sufficient capacity to be deployed in travel on a large scale.



08/03/2021 Investigation into airline cancellation practices should be accelerated Brussels

eu travel tech and ECTAA, welcomed today the European Commission decision to launch an investigation, together with the Consumer Protection Cooperation Network, on airline cancellation practices during the COVID-19 pandemic.

As it is well noted by the Commission, travel restrictions applied by countries during the Coronavirus health crisis have led to mass cancellations of flights, which have disrupted the travel plans of millions of Europeans. In this context, a number of airlines have repeatedly failed to comply with their obligation to refund customers in a timely manner (7 days) or imposed vouchers in lieu of refunds, either directly or via their travel agents. 




01/03/2021 Travel & Tourism Stakeholders urge investment in sustainable tourism as part of EU recovery

The European Tourism Manifesto alliance, which represents over 60 European travel & tourism stakeholders covering the whole value chain of travel operations across Europe, has called on European governments to include tourism as a strategic part of their national Recovery and Resilience plans. The ‘Call for Action: Accelerate Social and Economic Recovery by Investing in Sustainable Tourism Development’ paper recently published by the alliance emphasises that the new Recovery and Resilience Facility agreed by the EU institutions to help rebuild the bloc’s economy offers an unprecedented opportunity to reset travel in Europe and build a more sustainable, resilient and innovative tourism sector. Commission presents next steps for €672.5 billion Recovery and Resilience Facility in 2021 Annual Sustainable Growth Strategy, 17th September 2020


25/02/2021 Europe's Travel & Tourism sector calls on EU Governments to chart restart plan in time for summer

Over 60 travel and tourism organisations unveil concrete recommendations for re-opening travel & tourism in Europe, including creation of Commission-led Task Force to restore freedom of movement.

The European Tourism Manifesto alliance, a group of more than 60 public and private travel and tourism organisations and the voice of the sector in Europe, today unveiled a series of joint recommendations for EU Member States on how to relaunch travel and tourism in Europe in time for summer 2021.





23/02/2021 Airlines’ refusal to refund travel companies and their customers has to stop

Since the beginning of the coronavirus pandemic, ECTAA and eu travel tech have repeatedly called on airlines to fulfil their refund obligations in order to allow travel companies to refund their customers. This must apply to both B2B and B2C products. Even one year since the start of this gigantic crisis, several airlines still do not refund tickets or massively delay refunds. 

19/02/2021 Need to speed up the revision of the special VAT rules for travel agents

The Commission’s evaluation of the special VAT scheme for travel agents confirms that the VAT rules are not fit for the digital age. ECTAA calls on the Commission to speed up the process for the revision of the rules to safeguard the competitiveness of Europe’s enterprises.

25/01/2021 Urgent coordination needed to ensure travel and tourism drive recovery

NET welcomes the decision of EU heads of state or government to coordinate their response to the COVID-19 pandemic as regards travel restrictions, testing and vaccinations to stem the spread of the virus. Further coordination is needed to ensure we have a solid base from which travel and tourism can rebuild.



20/01/2021 Croatia: ECTAA’s Preferred Destination for 2021

While 2020 shook the whole tourism industry, 2021 will hopefully see the start of recovery for travel and tourism in Europe. To turn hopes into reality, the Croatian National Tourist Board and ECTAA signed an agreement to make Croatia for the second time the Preferred Destination of the European umbrella association of travel agents and tour operators. With this agreement ECTAA and CNTB will commit to actively work together to bring back tourism to Croatia in 2021.

18/12/2020 2020, the year travel stopped

2020 has been catastrophic for the travel companies. Turnover has slumped to 20% compared to 2019. State aids and vouchers issued in the early months avoided the collapse of the sector. Cooperation with destinations has been key.

10/12/2020 Sustainable and Smart Mobility Strategy

ECTAA and eu travel tech strongly support the European Commission’s intentions to facilitate multimodal travel, to enhance consumer choice for all transport modes and to protect such consumers in case of transport operator bankruptcy.

They believe that their members can contribute actively to the goal set by the Sustainable and Smart Mobility Strategy to promote multimodal transport and help the shift to more sustainable modes of transport.



04/12/2020 Save the winter tourism season - Suspend ineffective quarantine measures!

In line with new guidelines published by EASA and ECDC on testing and quarantine measures, NET members urge European governments to immediately suspend blanket quarantine measures and travel restrictions. €80 billion of potential tourism spending is in jeopardy.

29/10/20 Industry survival depends on common testing protocol in Europe

NET welcomes the announcement of the Commission of a European testing protocol for travellers and a common approach to quarantines. If correctly implemented, it will restore travel confidence and allow the travel and tourism industry to lift off again

14/10/20 Tourism must be part of National recovery and resilience plans 

If it is not in the plan, it is not in the budget: the European Tourism Manifesto alliance, the voice of the European travel and tourism sector, urges European Union Member States to make tourism a strategic element in their national recovery plans in order to harness the potential of the sector to generate jobs and growth, and to reap the benefits from green and digital transitions



13/10/20 Coordination of travel restrictions is good but does not go far enough

NET welcomes the agreement reached by Member States to coordinate the restrictions of free movement within Europe in response to the COVID-19 pandemic. However, the measures are not nearly sufficient to restore travel confidence

09/10/2020 ECTAA announces Pawel Niewiadomski as President for a second term

Pawel Niewiadomski, President of the Polish Chamber of Tourism, has been re-elected as President of the travel agents and tour operators of Europe in  Athens on 9th October 2020.

ECTAA held its semi-annual meeting in Athens on 8-9 October. This event, the first meeting in person of the organisation since the outbreak of COVID-19, was made possible thanks to the commitment of the Greek authorities and professionals of the tourism industry to offer safe travel. 



02/10/2020 Europe needs urgently common approach to travel restrictions and testing  

ECTAA joins the calls from multiple stakeholders reaching out to European leaders and the Commission to agree on a common approach to travel restrictions and testing. 

Every day we are subject to new travel restrictions which considerably affect the ability to travel cross-border. Such restrictions – and in particular quarantines – are in effect the same as border closures. It has a massive impact on people’s lives


30/09/2020 The European travel agents and tour operators to meet in Athens on 8 and 9 October 2020

A week after the successful webinar “Tourism of tomorrow: the case of Greece” to which 250 European travel agents registered, ECTAA are pleased to announce that it will organise its annual meeting in Athens on 8-9 October with the support of the Greek National Tourism Organisation and the City of Athens Development and Destination Management Agency.


18/09/20 Unprecedented industry appeal to European Commission President to end quarantines and develop common EU Testing Protocol

Over 20 EU Travel and Tourism Associations issue open letter to President von der Leyen following further dramatic decreases in air passenger traffic   

Over 20 travel and tourism bodies as well as unions across Europe united today in an unprecedented call for European Commission leadership to replace  quarantine restrictions with  an EU Testing Protocol for Travel in a bid to save the livelihoods of more than 27 million Europeans who work in the sector

08/09/20 European Travel and Tourism Sector Urges EU Governments to Agree on Harmonised Travel Restrictions as it Struggles to Survive the Current Crisis

The European Tourism Manifesto alliance, the voice of the European travel and tourism sector, calls on Member States to urgently agree on harmonised travel restrictions and ensure swift implementation to help the sector survive this unprecedented crisis.

The European Tourism Manifesto alliance applauds renewed efforts of the European Commission1 as well as the initiative from the German Presidency of the Council of the European Union from last week to improve coordination on cross-border travel and restore the integrity of the Schengen area.



26/08/2020 Greece becomes ECTAA's Preferred Destination 

At a time of a crisis shaking down the whole tourism industry, the Greek National Tourist Organization and ECTAA signed an agreement to make Greece the Preferred Destination of the European umbrella association of travel agents and tour operators for the second semester 2020. With this agreement ECTAA and GNTO demonstrate their commitment to bringing back tourism to Greece and help travel businesses thrive again.


17/07/2020 Call on Member States to better manage travel restrictions and travel warnings to help restore tourism and travel confidence

Despite two rounds of discussion and agreement on a list of countries for which the ban on non-essential travel into the EU can be lifted, ECTAA regrets that Member States are still allowed to pick and choose for which countries they will lift the travel ban. The result is a patchwork of different travel restrictions applied across Europe, confusing citizens and travel professionals alike.



10/07/2020 Package travel vouchers still the best option for consumers

While the Commission has started infringement proceedings against 10 Member States on the grounds that their national rules infringe EU law on consumers' and travellers' rights, ECTAA insists on the importance of vouchers for the industry and the benefit for consumers.



June 2020 NET calls on the EU to match its recognition of tourism’s significance with proper funding: recovery and long-term

NET welcomes the proposal of the European Commission for a EU recovery plan, launched on 27 May 2020.

The package includes a revised EU budget 2021-2027 and a new recovery instrument, called Next Generation EU, with a total estimated financial envelope of €1.85 trillion.

We also welcome that, for the first time, tourism is recognised as an important economic activity and one that is being particularly hit by the COVID-19 crisis.



29/06/2020 ECTAA welcomes pay-out of Malev refunds to travel agents and tour operators following an agreement with IATA 

The former Hungarian flag carrier Malev went bankrupt in 2012 leaving many travel agencies and tour operators with unpaid refund requests. After lengthy and complex negotiations, travel agents obtain a pay-out of large parts of their refund requests.

15/06/2020 Europe’s tourism is back in business! But there are still too many unfounded travel restrictions in place

Today marks an important day for Europe’s tourism: The majority of EU Member States have lifted travel and border restrictions with many European countries, allowing EU citizens to travel again and enjoy their holidays away from home.



15/05/2020 NET calls on Member States to avoid quarantine measures at national level and make information on travel and tourism services available

The Network for the European Private Sector in Tourism (NET) calls on Member States to follow the coordinated approach proposed by the European Commission to restore freedom of movement. NET however believes that this renders quarantine measures at national level redundant. NET also calls on Member States to provide information to the Commission for a website ...


13/05/2020 ECTAA welcomes the Commission’s comprehensive package on travel and tourism but regrets its lack of ambition and leadership in taking concrete actions

ECTAA welcomes the adoption of a comprehensive package on travel and tourism today. It recognises the ‘dramatic impact’ of covid-19 on the EU’s tourism ecosystem and proposes a coordinated approach at European level for the resumption of travel and tourism and a long-term strategy for a more resilient and competitive tourism industry


27/04/2020 ECTAA welcomes Tourism Ministers’ strong support for a swift and effective recovery of tourism sector

Recognising that tourism has been “badly hit” by the COVID-19 crisis, ECTAA is pleased to see that Tourism Ministers are eager to use the EU Recovery Fund for tourism. ECTAA also welcomes their support for a “harmonized solution” for refunding travel packages, including vouchers (link).

24/04/2020 Covid-19: Tourism Ministers and the Commission need to step up efforts for travel and tourism

Ahead of the informal meeting of the Tourism Ministers next week, ECTAA calls on the European leaders to come up with a more substantial rescue package, a coordinated covid-19 exit strategy and ambitious recovery plan for travel and tourism


03/04/2020 Europe’s aviation industry is facing an unprecedented liquidity crisis -- the European Union must act now!

The stakeholder associations representing Europe’s aviation industry unite in calling on the EU institutions and Member States to provide quick and targeted support to an industry that has come to a complete halt and is struggling to survive the COVID-19 crisis.  

03/04/2020 European Social Partners of travel agents’ and tour operators’ community call for emergency measures

The European social partners for the European travel agents and tour operators welcome the new instrument for temporary Support to mitigate Unemployment Risks in an Emergency (SURE), designed to help protect jobs and workers affected by the coronavirus pandemic, but urgent measures to avoid adverse liquidity effects on European businesses



19/03/2020 Cancelled travels: the European Commission invites customers to consider travel at a later date rather than getting a refund

The European Commission has published this morning an information note on clarifying rights of package travel customers in the context of mass cancellation of travel. ECTAA welcomes this updated information note on the rights of package travel customers, but still hopes for more.

In an effort to contain the covid-19 spread, governments around the world have taken the decision to ban travel and close their borders. This leads to the mass cancellation of travel.


17/03/2020 The European travel agents and tour operators call for pragmatism and flexible application of the refund rules  

Covid-19 has brought travel and tourism to a standstill. Travel agents and tour operators call on the European Commission to allow a more flexible application of the European rules on package travel

17/03/2020 European tourism sector demands urgent support measures to reduce devastating impact of COVID-19 

The effects of the outbreak are already being felt throughout the global economy. Economic activity has dropped, and all evidence points towards a significant downturn in areas affected by the virus. The tourism and travel sector is particularly hit. Millions of jobs are currently at stake, while many small and medium enterprises (SMEs) risk closing their business


12/03/2020 An open letter to European policymakers from the Network for the European Private Sector in Tourism (NET)  

As the current spread of the Coronavirus (COVID-19) continues to develop, the tourism industry is monitoring the situation closely.

The World Health Organisation (WHO) has declared the outbreak of COVID-19 to be a Public Health Emergency of International Concern and issued a set of Temporary Recommendations. These do not yet include travel or trade restrictions




02/03/20 The travel industry calls for coordinated and proportionate measures in response to the COVID-19 outbreak

In the context of the rapid spread of the new COVID-19 and uncoordinated communication from different sources, travel agents and tour operators in the European Union call for introduction of proportionate and evidence-based measures to protect the health of travellers and tourism sector employees in order to control the spread of the virus.


24/02/20 European Tourism Sector Calls For Solidarity And Support To China

The European Tourism Manifesto alliance, the voice of the European travel and tourism sector, has issued the following statement on the COVID-19 outbreak.

We offer our solidarity and support to China and the Chinese people during an exceptionally challenging time, and commit to work with our partners in Europe and Asia to that end. From higher education to retail, hospitality to transportation, the social and economic impact of COVID-19 crisis on travel and tourism illustrates the importance of Europe’s relationship with China.



09/12/19 ECTAA is holding its semi-annual meeting in Ras Al Khaimah, the Preferred Destination for 2019-2020

ECTAA is delighted to hold its semi-annual meeting in Ras Al Khaimah, one of the seven emirates that make up the United Arab Emirates (UAE), from 8-10 December 2019. Ras Al Khaimah has a rich heritage, which dates back over 7,000 and has a lot to offer to guests: from the highest mountain peak, to sweeping white sandy beaches, a relaxed and very safe infrastructure, world-class hotels, a rich local cuisine and lots of fun attractions, among which the world’s longest zipline, the Jebel Jais Flight.

28/11/2019 The European travel agents and tour operators call upon the new Commission to work towards a competitive, transparent and sustainable travel market

The European Parliament approved yesterday the new von der Leyen Commission that will lead the European Commission until 2024. All the Commissioners are now ready to take office. ECTAA, the European organisation representing the travel agents and tour operators, is committed to help them make the travel market more competitive, more transparent and more sustainable

21/11/2019 The tourism sector calls on MEPs to vote next week on the approval of the Sustainable Tourism Intergroup

The tourism sector calls on the Members of the European Parliament to vote within their political groups in support of the re-establishment of the Sustainable Tourism Intergroup. Due to its horizontal nature, its positive impact in the EU economy, and its many challenges, tourism deserves to be heard through a dedicated intergroup. In economic terms, tourism is the 3rd largest socio-economic activity in Europe and the backbone of the EU economy.

12/11/2019 Joint Business Statement on the Proposal on Representative Actions

The European business community is following with interest and concern the progress of the Proposal for a Directive on Representative Actions before the Council. The members of our organisations support simple, balanced and efficient civil justice systems.

24/10/19 European Parliament’s call for protection against airline insolvency matches travel agents’ demands

On Thursday, 24 October 2019, the European Parliament adopted a Resolution on the negative effects of Thomas Cook bankruptcy in European tourism. ECTAA supports the Resolution and particularly welcomes the Parliament’s urgent call for protection against airline insolvency.

24/10/2019 Open Letter: Creation of European Commission portfolio on “Transport and Tourism”

Fifty European tourism stakeholders, representing all aspects of the EU tourism sector, appeal for greater recognition of tourism in the new European Commission and the creation of a Commission portfolio on “Transport and Tourism

01/10/19 A new Secretary General for the European Travel Agents’ and Tour Operators’ Association

ECTAA is pleased to announce the new Secretary General, Eric Drésin. In this role, Drésin will lead a well-established organisation representing the distribution part of the European travel industry. “We are absolutely delighted to welcome Eric Drésin to ECTAA. His longstanding experience in European affairs and as association manager will be a crucial asset for our organisation” said Pawel Niewiadomski, ECTAA President.

30/09/2019 Improving knowledge of holidaymakers’ rights

The failure of the Thomas Cook Group last week was of unheard magnitude in the industry over the last 30 years. All the attention is still currently directed towards bringing back holidaymakers stranded abroad. Despite the very large number of travellers concerned, the guarantee system established in accordance with the Package Travel Directive is proving to be efficient

10/10/19 36 Airline failures in 2 years – hundreds of thousands of passengers stranded

The French airline Aigle Azur is the latest in the list of airlines that have ceased operations, leaving more than 13.000 passengers stranded and thousands of passengers who bought tickets that are now valueless. This highlights once again the lack of adequate consumer protection against airline failures.

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