Communications
ECTAAis holding this week its 2025 Summit, from 2nd to 5th of June in Macao, as part of its partnership of Preferred Destination for 2025 with the Macao Government Tourism Office (MGTO). This strategic collaboration aims to intensify tourist flows between Europe and Asia, positioning Macao as a destination of choice for European travellers.
May 2025 REVISION OF THE PASSENGER RIGHTS REGULATION
Travel intermediaries – such as travel agents, tour operators, travel management companies and online booking platforms - play a fundamental role in providing consumers with access to travel services by offering choice, transparency, and comprehensive support - extending beyond transportation to assist during travel disruptions. The European Union has made significant progress in strengthening passenger rights, but current regulations must be adapted to reflect the reality of modern travel. Consumers must benefit from clearly defined and enforceable rights, while enforcement mechanisms must be enhanced to ensure compliance without placing undue burdens on transport carriers and intermediaries. Travel intermediaries must be able to continue facilitating seamless and competitive travel services without being disproportionately held liable for disruptions beyond their control.
ECTAA welcomes the proposed revisions to the Passenger Rights Regulation and the recognition of travel intermediaries' role in the travel ecosystem. However, key areas require further refinement to prevent unintended negative consequences.
Recognising that tourism has been “badly hit” by the COVID-19 crisis, ECTAA is pleased to see that Tourism Ministers are eager to use the EU Recovery Fund for tourism. ECTAA also welcomes their support for a “harmonized solution” for refunding travel packages, including vouchers (link).