Nov 16 / 2020
Repatriation of customers - the beginning of huge losses for tour operators
The losses caused by travel restrictions in the pandemic era that the tourism industry has suffered and continues to suffer are enormous and growing every month

The repatriation of tourists has a large share in them.

In connection with the Regulation of the Minister of Health of March 13, 2020 on the declaration of an epidemic threat in the territory of the Republic of Poland and the decision to restore borders and suspend international air traffic, ITAKA has suspended its operations from March 15, 2020. The direct consequence of this decision was the necessity to repatriate customers staying abroad. On March 14-25, we organized 25 return flights to 9 countries at our own expense. Egypt: Marsa Alam, Hurghada, Spain: Lanzarote, Fuerteventura, Tenerife, Gran Canaria, Malaga, Portugal: Madeira, Cape Verde, Zanzibar, Oman, Cuba, Tunisia and Turkey.

In total, we brought back approx. 6000 customers to Poland, the cost of the flights alone was approx. 3,9 mln EUR. In addition to this cost, there are additional costs, such as: canceled hotel guarantees, breaking charter chains, additional transfers.

Unfortunately, the repatriation of customers was the beginning of the industry's losses, which we have been suffering continuously until today, which is also due to a 90% decrease in sales in the Winter 20/21 season and a very low presale for 2021.

PIT, Poland

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