Despite two rounds of discussion and agreement on a list of countries for which the ban on non-essential travel into the EU can be lifted, ECTAA regrets that Member States are still allowed to pick and choose for which countries they will lift the travel ban. The result is a patchwork of different travel restrictions applied across Europe, confusing citizens and travel professionals alike.
While the Commission has started infringement proceedings against 10 Member States on the grounds that their national rules infringe EU law on consumers' and travellers' rights, ECTAA insists on the importance of vouchers for the industry and the benefit for consumers.
The former Hungarian flag carrier Malev went bankrupt in 2012 leaving many travel agencies and tour operators with unpaid refund requests. After lengthy and complex negotiations, travel agents obtain a pay-out of large parts of their refund requests.