The Package Travel Directive was adopted in 1990 and was covering most of the holiday market at the time of its adoption.
However, Consumer patterns have changed over the last 23 years, and new distribution channels have emerged thanks technological developments and the widespread usage of internet. Today, the European Consumer has access to multiple distribution channels from the classical paper brochure to mobile applications.
Taking into consideration these market changes, the European Commission has published a proposal for revision of the Package Travel Directive.
July 2013 Position on Air Passenger Rights Revision
As a general comment, ECTAA supports measures that ensure a seamless travel experience for the customers they serve.
However, ECTAA considers that to ensure a high level of passenger protection during travel disruptions, a fine balance needs to be found between passenger rights and the cost for airlines to provide these rights
March 2011 Position on the proposal for a Directive on EU Passenger Name Records (PNR)
Travel agents and tour operators are involved in the booking and sale of air travel services, which would be subject to the Directive on EU PNR. The Directive proposal provides for the collection of PNR for flights between the EU and third states. It puts obligations on carriers to transfer the data to national authorities, but also refers to travel agents to inform passengers.
February 2010 Position of ECTAA on the proposal for a Directive on Consumer Rights
ECTAA welcomes the proposal for a Directive on consumer rights. It is an important step towards the harmonisation of the rights of consumers who shop throughout the EU, which will facilitate cross-border sales.